Practical Chat Bots to Serve Customers 24x7
Customers are no longer considering business hours and require access to services at any time. Chat Bots make sure that your business attends to customers and serves them efficiently at whenever they need.
24x7 Customer Service without adding new shifts
No Additional Agents
Save on budgets and reallocate it to more important revenue generating activities.
Better Utilization of Agents
Existing staff are more focused on serving geniune customer cases or attend to more critical high-value customers.
Greater KPI Results
Lower costs, more efficient agents and happier customers are the ingredients of superior KPI achievements.
Seamless interaction with Chat Bot and Human Agent
Customer Chat Center
A Fully equiped Customer Service Center so that your human agents can support customers upon their request or whenever needed.
Streamline Customer Support
Superior to traditional voice customer service by enabling exchange of documents, location, video tutorials, images or simply text with customer from the same channel.
Data and Analytics
Each customer interaction is logged itself and the meta data. Which enables extensive analytics possibilities about the meta data or the conversation itself.
Customers Chat more than any other digital activity. Be there and chat with them.
Chatting is Mobile Top Activity
Chatting and messaging is the top activity of mobile users with 76% of them reporting they Chat regularly. Just make sure you are ready to Chat with them.
Chat Bots mean Satisfaction
Customers like chatting and naturally will like Chat Bots with 87.2% of who used Chat Bots report positive or neutral attitude.
Chat Bots actually Deliver Results
75% of the companies who deployed Chat Bots report their satisfaction of the results. You too can easily deploy your Chat Bot and enjoy the benefits.
Complete Project Engagement not Only the Chat Bot
Our approach is focused on Customer Success and always includes a consultation engagement. This helps us and our clients make sure that their Chat Bot project will support achieving their vision, enhance business processes, and actually deliver value to customers.